Terms and conditions
These terms and conditions apply to the use of the Bold & Noble website. By accessing the site and placing an order you agree to be bound by the terms and conditions set out below. We want you to be happy with our products and services. If you have any questions or queries that we can help with, please e-mail us at jane@boldandnoble.com.
- - -
PAYMENT
Payments are processed in line with new 3D secure legislation via Shopify Payments or PayPal Pro, both secure and well-trusted online payment processors. All major debit and credit cards are accepted and you don’t need to have a PayPal account to make the payment. After you have placed your order you will receive e-mail confirmation of the transaction.
We do not accept cheque payments.
- - -
DELIVERY
All our products are carefully wrapped in robust packaging to make sure they reach you in pristine condition. Your order will usually be dispatched within 7 working days of payment.
UK deliveries
Postage is calculated for you at the checkout. Prints and wallpaper are sent on a recorded service and a signature will be required when you receive your parcel. We understand that it isn’t easy to be at home all the time and are happy to send to an alternative address if it makes life easier for you.
If the package isn’t signed for, it will be returned to your local depot for collection. If it is not collected within one week, it will be returned to us. We are happy to resend items but would ask you to pay for the postage costs of resending the parcel.
Overseas deliveries
We are happy to send our products around the world. Shipping costs are calculated for you at the checkout. For our prints and wallpaper we use a trackable service, so items will need to be signed for on arrival.
Please be aware that international deliveries may be subject to local import duties and taxes. These charges are beyond our control, and any extra cost needs to be covered by the customer.
All orders are processed in British Pounds Sterling.
- - -
RETURNS POLICY
Our products usually arrive in pristine condition and match or exceed our customers' expectations. So, in the very unlikely event your product should arrive damaged or faulty, please email jane@boldandnoble.com to let us know within 48 hours to discuss a replacement.
Please note that wallpaper is non-refundable once rolls are opened or hung.
T-Shirts, Prints and Frames are made to order and are therefore non-refundable if you have changed your mind. Please check the size and specification guides on the product page to ensure it meets your requirements before you purchase.
Please send any tea towel or mug returns back in their original packaging, state the reason for return, and tell us if you would like a refund or exchange.
Returns should be sent to:
Bold & Noble, 217 Bedford Road, Hitchin, Hertfordshire, SG5 2UE
Please retain proof of posting as we cannot be held responsible for items that get lost in transit. Please allow 14 days for your refund to be processed.
Please give us up to two weeks to process your refund or exchange.
- - -
CUSTOMER CARE
We’d love to hear from you. If you require further information about our products or advice about placing an order please email us at jane@boldandnoble.com.
- - -
COPYRIGHT
The copyright of this site and the products within it are retained by the artist. Images, logos, descriptions or text from our site must not be reproduced without written permission.
- - -
DISCLAIMER
We have endeavoured to give an accurate likeness of the colour and quality of our products. Due to the hand printed nature of our products, reproduction may vary slightly.
Bold & Noble Limited
Company registration number: 6712792
VAT registration number: 988 9676 13